Consistently demonstrated diligence and creativity in providing solutions for our
customers and incremental productivity and profitability for our operations. A deep
understanding of the software business and how to navigate a complex corporate infrastructure
to get things done. Always did the right thing for our customers, was a very effective
leader for our international team, and added a great deal of value to all aspects
of the business.
Dan Whelan, VP Services at Data Fusion Technologies.
In the time I worked with Tim, the qualities which, to me, mark him out as an asset
to any organisation or client are (i) his focus on customers, he listens to their
issues and does his very best to ensure that those issues are addressed, (ii) his
ability to analyse and identify the real issues in dispute and to get to the heart
of the problem; (iii) his ability to make sensible commercial decisions; and (iv)
his ability to remain calm when all around him are under immense pressure.
Tim and I worked together at Scala and later at Epicor. While I was working with
Operations, Tim was in charge of maintenance and support in various capacities. We
were both involved in In a number of markets in Europe where we achieved close to
triple digit growth of maintenance revenues. This was outstanding as such, but what
really made Tim (as well as his maintenance and support team) Worldclass was that
customers satisfaction grew year on year during these times. What made this happen,
in my mind, was Tim's constant and never ending focus both on Customers as well as
Employees. No question or issue from Customers or Employees was ever unattended.
...and as everybody knows - when Customers and Employees are satisfied, very often
Owners are satisfied. It was truly a pleasure working with Tim during a full decade,
and if ever the opportunity arises again, I would not hesitate for a second to rejoin.
Jan Palmquist - CEO UCMS Group EMEA Ltd.
Thank you for your time and the fantastic course - it was a real pleasure for us
to learn from you.
I feel that we have accomplished our goal - we understood what makes a good customer
György Szilágyi - CFO, Tresorit Kft, Budapest.
Assumed a significant role in our project when we encountered a number of challenges
that required a senior person with the experience and gravitas to deliver the right
resources to overcome the issues we faced.
Tim’s focus was firmly on responding to our requests, understanding the problem and
then marshalling the required resources. Good communication was of paramount importance,
and his team would provide regular updates/progress reports as often as needed to
ensure all parties were fully appraised. The actions put in place improved the process
and delivered a positive result.
Phil Hall - Finance Director, Connor Solutions Ltd.
"During the 8+ years I worked with Tim, his concern was always to do what was right
for the customer, combined with sensible commercial decisions for our own Company.
Many times he stepped in to manage a customer personally, resulting in a stronger
bond between the two organizations. His team appreciated his management style and
he always elicited the best from them, even during critical and stressful periods.
In addition, Tim was always more than willing to meet with Prospects to help the
Sales Team close a deal. After these meetings, the prospects had confidence and
trust in the Customer Service they would receive after the sale had been closed.
Johan Kyllönen, Implema, Sweden
“The B&G team simplified our customer processes and reduced costs. We didn’t realise
we had so much duplication of tasks. What was interesting was that these same areas
were causing customer frustration too” Finance Director, UK mfg organisation.