Bain and Co: A 5% increase in customer retention can increase a company’s profitability by 75%.
If those numbers don’t surprise you, then Gartner Group: “80% of your company’s future revenue will come from just 20% of your existing customers.”
With the increase in Twitter and other Social Media channels, Customer Service requests come in many forms and your staff need to be ready to control and respond to these. We help you to:
There may be a dozen touch points between your company and your Customers. Do you measure how reliable/Customer friendly these are and how immediate your company's response is ? Are you suffering the impact of social media entering the Enterprise world ?
The Wall Street Journal: “..analysts forecast the Global Customer Experience Management market to grow at a rate of 20.79% over the period 2018-2020. One of the key factors is the increased number of customer touch points.