About Us

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Who are we, why work with us ?

  • Associate Member, Association of Security Consultants. 
  • Proven management of the improvement of Customer Satisfaction, Net Promoter Score combined with Revenue increase.
  • Sensible, "Coal-Face" advice on GDPR compliance and data-breach risk.
  • Proven increase in referrals, reference sites and improved brand loyalty.
  • Repeated experience setting up multi-site multi-lingual customer service operations, including systems implementation (CRM and VOIP, Email, Online Chat)
  • 15+ years managing International Customer service at one of the top-6 ERP vendors.
  • 30+ years Customer Service management and Project Implementation successes.
  • Successful investor and mentor to start-ups who have innovative ideas but need to build Customer/Investor trust and loyalty from the outset.

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Our Approach - customer service, GDPR

Our service includes a comprehensive on-site review to help identify gaps and areas for improvement, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, a suggested set of KPI's to measure progress - and a schedule.

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Why Us?

We want to give you the time and guidance you deserve.  Together we’ll create and refine your plan for an incredible customer experience with GDPR compliance. And unlike most consultants, we offer a guarantee -  if the KPI's do not improve by the end of the project period, we'll stay on the project for another month, free.  (Terms and Conditions apply).